This highly interactive courses provides delegates with new skills and knowledge which enables them to competently conduct investigations into minor incidents in the workplace, or to be part of a team investigating major or catastrophic incidents.
We know that when the worst things happen, even the best organisations don't see them coming. Everything looks so obvious from the wrong side of an incident but why do the best people make mistakes? Why do organisations with great reputations and even greater processes and procedures seem to have the most catastrophic unwanted events? And why to do those same things seem to happen again and again and again?
Paradigm Human Performance is a world leading training and consultancy company with a proven pedigree in improving performance and safety in clients' operations. One of the key skills to achieve this is through effective investigation programmes. Our programmes and model don't just focus on compliance and which rules were broken, but rather they go much further into local rationality - ultimately 'how did it make sense for those involved to do that they did' and then identify measures, normally systemic, than need to change to prevent the occurrences from happening again.
Each day of blended learning contains a mixture of theory, case study examination and breakout discussions to consolidate the learning.
You will be provided with pre-course learning videos, workbooks and a one hour follow-up online session approximately one week after the course to answer and questions developed after the course finishes.
Dates and times are down to your availability but we suggest that the 3 days are run in the same week to ensure continuity of knowledge.
- Introduction to Human Performance.
- Organisational Drift.
- Incident Response.
- Protecting the scene.
- Gathering the evidence.
- Witness Interviews.
- Deciding the investigation level.
- Analysing the evidence.
- Validating the evidence.
- Event mapping.
- Root causes analysis.
- Developing correcting actions.
- Writing the report.
- Course summary and accountability going forward