CRJ Series 4 - Understanding the Performance Modes

Previous blogs mentioned a study by the World Association of Nuclear Operators (WANO), which discovered that humans, on average, make five errors every hour. Just take a second to picture what that might look like in your organisation – every person making an average of five errors every...

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CRJ Series 3 - The Principles of Human Performance

As promised in this article we will be discovering the Principles of Human Performance.

Why are the Principles important?

The reason for looking at the 5 principles of human performance so early on in this series is because they provide a foundation on which a human performance improvement (HPI)...

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Investigation Series 2 - Gathering and Analysing the Evidence

In my last article, I asked you how prepared are your workforce to manage a serious incident? I hope you found the article of interest and were able to take some helpful hints and tips from it! As a result, a number of you have contacted me and asked for our help and support to review and...

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Investigation Series 1 - Managing a serious incident

Unfortunately, it is often the case that the first time a new client reaches out to us is following a serious event; in a state of organisational shock, temporary leadership paralysis and a feeling of failure mixed with sadness and sometimes utter despair because nobody could ever have imagined...

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CRJ Series 2 - Organisational Drift

Welcome to the second blog in our Human Performance series, and thank you for the feedback to the first blog in this series (if you missed the blog, you can read it here).

At the end of the last blog, I challenged readers to get a deeper understanding of your organisation’s true...

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CRJ Series 1 - An Introduction to Human Performance

Welcome to my first ‘Blog’ for this fantastic publication, Crisis Response Journal; I am so proud to have been asked by Emily and Kirsty to contribute!

I thought I would take a bit of a structured approach to my blogs over the next year because I am on a mission. My mission is to...

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