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How to help correct the biases which lead to poor decision making

Research conducted in 1989 by Deborah J. Mitchell, of the Wharton School; Jay Russo, of Cornell; and Nancy Pennington, of the University of Colorado, found that prospective hindsight—imagining that an event has already occurred—increases the ability to correctly identify reasons for...

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When the holes line up...but the model has holes in it too!

Many of our readers will have heard about Professor James Reason's Swiss Cheese Model and how it can be used to show how incidents are developed because of holes in the barriers and defences which are put in place to maximise safety.

Professor Reason's research showed that at different levels...

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Moving from Known Known to Unknown Unknown in the Software World

Eight weeks ago I was asked to present at the 5th annual Experience Agile conference in Lisbon, Portugal on 1 October because the organisers had seen what I had been posting on LinkedIn about non-technical skills, specifically teamwork and decision-making, and how this could also apply to Agile...

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The Map is not the Territory!

I had planned the route the night before using the Ordnance Survey website and 1:50k maps. I knew roughly where I was going - through the forests west of Lochgilphead, on the West coast of Scotland. The problem with mountain biking through forests is that it is difficult, almost impossible in...

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Competing goals - why errors WILL continue to happen

The beauty of working in the field I do, high-risk technical dive teams, is that you get to meet all sorts of interesting people because they nearly always have daytime jobs doing something other than diving. This weekend I was working with 18 divers from the north of the UK and Scotland on a...

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