What is Human and Organisational Performance Improvement About?

Human Performance is a well-established performance improvement method which has been used in high hazard industries such as Aviation, Nuclear Power Generation and Space Exploration for many years to try to manage the issue of 'Human Error'.  The theory and original concept were developed in...

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HOP - Return on Investment

As you might expect, one of the first questions we are asked by a new client is "What will the Return On Investment (ROI) be for my Human and Organisational Performance Improvement Programme?"  

Unlike buying a new piece of equipment, adding a new line of stock for resale, or tendering a...

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CRJ Series 5 - Introducing the WITH model

Welcome to the fifth blog in our Human Performance series for Crisis Response Journal and thank you for the feedback to the 4th blog in this series (if you have missed my previous blogs, you can catch up here: https://www.crisis-response.com/comment/blog.php). In this blog I am going to...

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If it smells like Bullshit, it probably is!

I have been reading with interest the spate of recent posts, articles and comments on behaviour based safety vs safety differently, Safety 1 and 2, Dekker vs Heinrich, etc.. Which one is correct? Which one is best? Is there actually any difference between the two? Who are the good guys and who...

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Two small steps to reduce the consequences of error

In this blog Tony shares some of his vast experience of Human & Organisational Performance Improvement in heavy engineering.  

On several occasions during my time in heavy engineering, it appeared to be a fact of life that leading large teams would occasionally mean that errors &...

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CRJ Series 4 - Understanding the Performance Modes

Previous blogs mentioned a study by the World Association of Nuclear Operators (WANO), which discovered that humans, on average, make five errors every hour. Just take a second to picture what that might look like in your organisation – every person making an average of five errors every...

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CRJ Series 3 - The Principles of Human Performance

As promised in this article we will be discovering the Principles of Human Performance.

Why are the Principles important?

The reason for looking at the 5 principles of human performance so early on in this series is because they provide a foundation on which a human performance improvement (HPI)...

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CRJ Series 2 - Organisational Drift

Welcome to the second blog in our Human Performance series, and thank you for the feedback to the first blog in this series (if you missed the blog, you can read it here).

At the end of the last blog, I challenged readers to get a deeper understanding of your organisation’s true...

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CRJ Series 1 - An Introduction to Human Performance

Welcome to my first ‘Blog’ for this fantastic publication, Crisis Response Journal; I am so proud to have been asked by Emily and Kirsty to contribute!

I thought I would take a bit of a structured approach to my blogs over the next year because I am on a mission. My mission is to...

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