Recently at a course, there was a very interesting debate, which challenged the basic premise of human performance and whether there was any such thing as “Human Error”. The traditional view is of course, that we can predict failure rates of technical systems, if we know the component...

In my last article, I asked you how prepared are your workforce to manage a serious incident? I hope you found the article of interest and were able to take some helpful hints and tips from it! As a result, a number of you have contacted me and asked for our help and support to review and...

Unfortunately, it is often the case that the first time a new client reaches out to us is following a serious event; in a state of organisational shock, temporary leadership paralysis and a feeling of failure mixed with sadness and sometimes utter despair because nobody could ever have imagined...