Non-Technical Skills in High Risk Industries

A Comprehensive and Practical Introduction


This 10-week/15 hour programme on non-technical skills/crew resource management (CRM) will provide front-line leaders, managers, supervisors and operators in high-risk operations an insight into the 'critical people skills' which make high-performance teams operate effectively and adaptively by developing and maintaining a shared mental model. Building on evidence and practice from aviation, oil & gas and military operations, the course will give you the knowledge and skills to maximise the likelihood of getting it right first time, thereby reducing rework and frustration, while improving safety as a consequence of this shared mental model.

Starts 7 September 2020, 16:00 BST - Places Limited 

JOIN NOW - $762

In this interactive webinar-based course you will learn


  • How to create an effective shared mental model within your operational and planning teams.
  • Why knowledge of human factors, human error and non-technical skills is essential for high performance teams.
  • The valuable contribution that psychological safety and Just Culture provide to high-performance teams and learning-focused organisations.
  • How we as leaders and operators really make decisions, taking into account the concepts of situation awareness and decision-making, and how to improve the likelihood of a 'good' decision.
  • How to create effective communications within your teams and organisations, learning the nuances involved. If communication is so easy, why is there so much miscommunication?!
  • How to quickly create teams that can operate effectively, adapt to dynamic situations and recognise the interdependence of the leader, follower and goals.
  • How performance shaping factors that are influenced by stress and fatigue make errors more likely.
  • Reflective skills to apply the knowledge gained over these ten weeks into your own workplace or team. 

Interactive Webinar

While this ten-week webinar series is run over Zoom, it is conducted using a meeting format rather than a passive webinar. This means you will be asked to engage, contribute and communicate to the learning community during the session. The webinars last 90 mins of which approximately 60 mins is delivery and 30 mins is question/answer/discussion. All sessions are recorded so you can watch them again to consolidate your knowledge, or catch up if you miss part of a session.

Applied Knowledge

The information relating to non-technical skills/crew resource management that is delivered during the ten-week series is applicable to many high-risk domains and operations from oil & gas, construction, power distribution and the infrastructure sectors. The interactive discussions and online community where the consolidation exercises are submitted, allows the class theory and shared knowledge to be applied to your own work environment. 

Consolidated Learning

Research has shown that by spacing learning out over a period of time, and having students reflect on their learning between learning sessions, increases the retention of knowledge so that it can be applied more effectively. That is why this course runs over 10 weeks and has a consolidation exercise that needs to be completed between sessions. Feedback will be provided on those submissions and prizes awarded to the best learning-focused submission.


This class is interactive. As such, the number of places on this course is limited to 40. The next time Paradigm HP will be running this class will likely be the start of 2021.

JOIN NOW - $762
Want to know more? Six short videos expanding on the topic non-technical skills

Key benefits from this course

Non-Technical Skills/Crew Resource Management are the glue that holds the technical skills we have learned together. Without effective leadership/followership, teamwork and communications, it is unlikely that you and your team will have a high level of situation awareness. This means errors in the decision-making process are more likely.

This course will: 

  • Show you the interdependence of non-technical skills, and how they relate to technical skills within their context/environment. Developing individual leadership or teamwork skills, without understanding the interdependence, will not lead to high performance.
  • Help you understand what is needed to start your journey on developing psychological safety and Just Culture within your team/organisation.
  • Enhance your decision-making skills by understanding the strengths and weakness of our cognitive processes.
  • Develop an understanding of what is important so that your limited attentional capacity can be directed in the right place.
  • Communications are critical in high-risk industries. This course will give you a number of strategies to enhance and improve your communications.
  • Maximise the circular relationship between leader and follower around the common purpose by developing an effective team.
  • Identify and proactively address performance shaping factors and error producing conditions before an error occurs.

Non-Technical Skills are not 'common sense'. They take time to learn, practice and deploy to be effective. This course gives you the foundations to get your team/organisation moving in the right direction for high-performance.

Additional videos covering human factors, non-technical skills, situation awareness, decision-making, communications and psychological safety - key topics covered in the webinar series


Your Tutor - Gareth Lock

Gareth is the lead consultant for Paradigm HP and specialises in non-technical skills development, high-performance teams, psychological safety and a Just Culture.

He has taught non-technical skills in the oil and gas sector, healthcare, software, construction and utilities as well as diving teams.

In March 2019, he published 'Under Pressure: Diving Deeper with Human Factors' which focuses on applying human factors and non-technical skills to the sports and scientific diving communities and has sold more than 3500 copies. He has also produced the documentary, 'If Only...' looking at the role of human factors and non-technical skills in a diving accident which took place during a training course.

In 2019, he was asked to lead a small team of military experts to undertake a 5-month review of diving safety following a report into a diving fatality. This review was welcomed at the most senior levels as it highlighted factors not previously considered.


JOIN NOW - $762