Terms and Conditions

General Terms and Conditions

Paradigm Human Performance Limited reserves the right to change the Terms and Conditions at any time without notice. By using, or continuing to use, the site or its associated materials, you agree to abide by all of the terms and conditions set forth herein. If you do not wish to be bound by the Terms and Conditions, please do not use this web site.

Limited License

You agree not to interrupt or attempt to interrupt the operation of the site in any way. Subject to the terms and conditions set forth herein, Paradigm Human Performance Limited grants you a non-exclusive, non-transferable, limited right to access and use this site and the materials thereon. The names, trademarks, service marks, and logos of Paradigm Human Performance appearing on this site may not be used in any advertising, publicity, or otherwise, to indicateParadigm Human Performance’s sponsorship or affiliation with any product or service, without Paradigm Human Performance’s prior written permission.

Copyrighted Material

Paradigm Human Performance’s web site is protected by copyright as a collective work or compilation under the copyright laws of the United Kingdom and international copyright laws. All individual articles, content and other elements are also copyrighted works. You must abide by all additional copyright notices or restrictions contained herein.

Just as Paradigm Human Performance requires users to respect our copyrights, we respect the copyrights of others. If you believe in good faith that your copyrighted work has been reproduced on our site without your authorisation, please notify us via e-mail at [email protected] or by writing to Paradigm Human Performance Limited, Plymouth Science Park 1 Davy Road, Plymouth, PL6 8BX, United Kingdom.

Training Content and Support Documentation

All intellectual property rights including copyright shall vest in and remain the absolute property of Paradigm Human Performance. Paradigm Human Performance strictly provides no permission for all or any of its training content to be copied, shared, used or applied in any form for other training, promotional or commercial purposes.


While Paradigm Human Performance attempts to present accurate and reliable information on this site, Paradigm Human Performance does not warrant the accuracy, completeness, timeliness, or correct sequencing of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. This site, the information and materials on the site, and the software made available on the site, are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. Use of such information is voluntary, and reliance on it is taken at your sole risk. Paradigm Human Performance reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Paradigm Human Performance may make any changes to the site, materials, products, programs, services, or prices (if any) described in the site at any time without prior notice. Paradigm Human Performance may terminate, change, suspend or discontinue any aspect of the Paradigm Human Performance site, including the availability of any features of the site, at any time. Paradigm Human Performance may also impose limits on certain features and services or restrict access to all or part of the site without notice or liability.

Reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favouring by Paradigm Human Performance.

Paradigm Human Performance’s web site links to other websites. Such external websites contain information created, published, maintained, or otherwise posted by institutions or organisations independent of Paradigm Human Performance. Paradigm Human Performance does not endorse, certify, approve, or control these external websites and does not guarantee their accuracy, completeness, efficacy, or timeliness.

Further, references therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer, or otherwise does not constitute or imply endorsement, recommendation, or favouring by Paradigm Human Performance.

Price and Payment

Prices and payment plans for online courses are as described on Our Website.

If there are less than 4 weeks until the course start date the only payment option available at the time of booking will be payment in full.

If you have opted to use one of Our payment plans We will automatically request payments from the card details You have provided on the dates agreed. Should any of these requests be refused we will exercise our right to cancel as per the clause below and Your place on the course will be forfeit.

All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Services available for sale on the Website and to discontinue any service.

To ensure that purchase online is secure, your debit/credit card details will be encrypted by our third-party payment handler to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

Any discounts offered by Us to You for the provision of services are offered against published price lists or standard rates in force at the date of quote, and such discounts or offers are unable to be used in conjunction with any other offers available at that time.

Alterations/cancellations of Courses

It may be necessary for Us to change the content and timing of a course, the trainer, the date or the venue. In the unlikely event of the course being cancelled by Us, a full refund will be made unless You transfer Your booking to an alternative date/venue for the course. For all bookings, Our liability shall be limited to the amount of the fee actually paid to Us by the You. For this reason, You are encouraged to not to book travel or accommodation more than two weeks prior to any course date.

In the unlikely event of a replacement course being cancelled by Us, a full refund will be made.


Delegate substitution may be made at any time. We must be notified, as soon as possible, in writing of the change of delegate and provide with the new delegates full contact details.


You have a statutory right to cancel this contract within 14 days without giving any reason.

This statutory right does not apply if you have booked a Course date that is within 14 days of the Commencement date.

The cancellation period will expire 14 days from the day of the conclusion of the Contract (the Commencement Date).

We will extend your right to cancel up to the date of the course, however, any cancellation made after statutory cancellation period and less than 4 weeks before the course date will be subject to a cancellation fee of 10% of the total course fee and will be deducted from any refund of payments made to which you are entitled. All refunds are made back to the original card the payment was taken from.

To exercise this right to cancel you must inform Us, Paradigm Human Performance Limited, of your decision to cancel by a clear statement (e.g. a letter sent by post or email).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

We reserve the right to terminate the Contract with immediate effect in the event of any of the following:

- that You become bankrupt or enter into some form of insolvency arrangement.

- that You (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.

In the event that either Party breaches a material provision under this Contract, the non-defaulting Party may terminate this Contract immediately and require the defaulting Party to indemnify the non-defaulting Party against all reasonable damages.

All notices of termination of the Contract should be submitted to the other Party in Writing.

Limitation of Damages

In no event shall Paradigm Human Performance, its directors, employees or affiliates be liable for any direct, indirect, special, consequential, or other damages that are related to the use of, or the inability to use, the content, materials, and functions of this site or any linked web site, even if Paradigm Human Performance is expressly advised of the possibility of such damages. Further, our aggregate liability shall not exceed the total fees paid by you.


You agree to indemnify and hold harmless Paradigm Human Performance, its directors, employees and affiliates from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of these Terms and Conditions, or the failure to fulfil any obligations relating to your account. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this section. In such event, you shall provide us with such cooperation as is reasonably requested by us.

International Users

This site is controlled by Paradigm Human Performance from its offices within the United Kingdom. You may not use the site, or export the materials, in violation of UK export laws and regulations. Paradigm Human Performance makes no representation that materials on this site are appropriate or available for use at locations outside of the United Kingdom. If you access this site from locations outside of the United Kingdom, you are responsible for compliance with all local laws.


These Terms and Conditions shall be governed by the laws of the United Kingdom. Any cause of action must be brought in the law courts located in the United Kingdom, and you irrevocably consent to the jurisdiction of such courts.


These Terms and Conditions constitute the entire agreement between Paradigm Human Performance and you with respect to your use of the site. Any cause of action you may have with respect to your use of the site must be commenced within one (1) year after the claim or cause of action arises. If for any reason, a court of competent jurisdiction finds any provision of the agreement, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible, so as to effect the intent of the agreement, and the remainder of this agreement shall continue in full force and effect. Our failure to enforce your strict performance of any provision of the agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this agreement.


Paradigm Human Performance Ltd. is registered in England & Wales at Plymouth Science Park 1 Davy Road, Plymouth, PL6 8BX, United Kingdom.

Reg No: 10697858

VAT No: GB 270 5353 16